Delivery & Returns Information

Delivery & Returns Information


Karol Janitorial Supplies deliver to the UK Mainland ONLY


Delivery Charges

For deliveries to the UK Mainland the following delivery charges will apply:

- orders over or equal to £50.00 (excl VAT) include FREE delivery

- orders below £50.00 (excl VAT) incur a £6.95 delivery charge

Delivery terms (including charges) only apply for items that are purchasable on-line. 

Delivery Lead Times

Karol Janitorial Supplies aim to deliver orders within 2-5 working days depend at time the order was received.

However large quantity orders may take a little longer to deliver, due to the volume.

Products labelled 'Big & Bulky' may take up to 10 working days.


Returns

Karol Janitorial Supplies does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.


4.1 Cancellations

You have the right to cancel your purchase at any time either before or up to 3 days following the day you receive the goods by:

1        e-mailing us at sales@karolsupplies.co.uk stating your name, a description of the goods or services concerned and the order number of the cancelled order, or

2        phoning us on 020 8214 1000 (Monday to Friday from 9am to 5pm excluding public holidays) - please have your order reference number and delivery details to hand.


4.2 If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Karol Supplies at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website.

1        Your product must be complete and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging).

2        A proof of purchase must be supplied.

3        You must return any free gifts which came with the product.

4        We will not refund any items that have been specially ordered to your individual specification or personalised.

5        Goods returned outside the 3 days cancellation period (but within 28 days of receipt) that can not be re-sold as new will only be refunded to their mail order return value and a credit note may be issued.

Where we have made a charge for postage, this will be deducted from your refund if the goods have been dispatched to you.


4.3 You cannot cancel your purchase when:

6        the goods were a special order to your specification; or

7        28 days has elapsed following receipt of the goods

Until such time as you return the goods to us you must take reasonable care of the item(s) and not use them. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery will invalidate your right to cancel the contract.